GET TO KNOW ALORICA

Passion starts from within, and we’re all about crafting a great workspace for our colleagues.

A place where you can be yourself. Where you can work hard and play hard. And a place where giving back and turning people from awesome to insanely great is everything!

Choose a future with Alorica!

JOB DESCRIPTION

Our social media project is the leading destination for short-form mobile videos. Our mission is to inspire creativity and bring joy.

The User Support Associate will play a direct role in helping to establish amazing daily experience through responding to user appeals in-app and through email and webform. You will be responsible for responding in a calm, collected, and on-brand manner with a focus on first-touch issue resolution.

The Associate will become adept at using various proprietary tools to resolve users' issues and closely execute multiple standard operating procedures (SOPs) to appropriately label cases for insights monitoring in addition to responding to users. Success will be determined by productivity, quality, and resolution-based metrics.

We're looking for individuals with a passion for a streamlined user experience who thrive in a fast-paced, self-led environment and love to investigate. A high level of familiarity with social medias is a plus.

KEY JOB RESPONSIBILITIES

- Respond efficiently, accurately and with compassion to users who reach out to you in order to appeal suspension on their accounts or devices.
- Learn and utilize various tools and SOPs appropriately. Stay up to date with policy and process changes.
- Follow up for more information to resolve the users' issue and explain possible solutions to ensure our users feel supported and valued.

KEY JOB REQUIREMENTS

- Fluency in French
- Good command of English
- Customer support experience will be considered as an advantage.
- Have dedicated work at home area
- Excellent communication skills
- Logical problem-solving skills and ability to multi-task
- Ability to use Windows operating systems and navigate between various windows
- Continuously demonstrate a high sense of urgency
- Possess a high level of Professionalism
- Ability to understand and empathize issues

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck
- Competitive salary? Check.
- Additional health insurance (incl. dental care)? Check.
- Co-financed Sports card – Multisport? Check.
- Food vouchers (value of 60 BGN)? Check.
- Reimbursement Allowance (value of 60BGN)? Check.

But that’s just the start–here are a few more reasons to consider Alorica.

- Career development opportunities
- Extensive training programs
- Access top notch technologies and best practices
- Excellent working environment
- Company events

If you are interested, please send us your CV in English.

Applications will be processed in strict confidentiality.

Only short-listed candidates will be contacted.

Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.