Intrepid Croatia d.o.o.
20 - 50 служителя Apply See employer
Tour Leader (m/f)
Zagreb
free-lancer

Tour Leader (m/f)

Zagreb free-lancer

About us

At Intrepid Travel we exist to inspire, create, share, and lead the best travel experiences ever - for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of small group trips in over 120 countries.

Responsibilities

The world needs more Intrepid people:
Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that!


Every day will be different, but every day you will:

- Provide exceptional customer service and travel advice – whether it's guiding a morning market exploration, organising a hands-on craft workshop, or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travellers will never forget.
- Ensure the safety and well-being of your travellers – at times, you may need to assist in challenging situations while remaining calm and professional. A traveller might lose their passport, require medical attention, or there may be a clash of personalities, and you will be their first point of contact.
- Host, lead, and execute tours within budget, follow the itinerary, and complete your administrative duties with precision.
- Share your passion for travel – inspire our customers with your love for travel, embodying our core values of being Ambitious, Impactful, Real, and Together at every step of the journey.


What you need to know:

- This is a freelance contract position, offering flexibility in when and how you work; however, strong availability during peak seasons (May to June & September to October) is essential.
- We recruit leaders frequently, with training and onboarding starting soon – specific dates will be provided at the interview.
- With extended hours, lots of walking and activities, and close engagement with travellers, it’s important to be mentally and physically prepared for the challenge.
- You’ll need the ability to travel and spend extended periods away from home, as some tours can last up to four weeks.
- You will be running tours through Romania, Bulgaria, and across Europe. Check out some example itineraries here: www.intrepidtravel.com.

Requirements and necessary skills

To be considered you must have:

- Great communication skills in English and at least one other local language (the more languages, the better!).
- Strong customer service experience and the ability to connect with a wide range of travellers.
- First-hand travel experience in Romania, Bulgaria, and throughout Europe, paired with a genuine passion for sharing these incredible places.
- Have basic computer skills – including email, work, and excel experience.
- Full working rights for these regions (unfortunately, we cannot assist with obtaining work rights).