Manage the project of transitioning services into operation
Maintain precise project plans and documentation in order to manage the respective resources, dependencies and risks
Evaluate opportunities
Act as the central liaison for all transition activities
Operationalize relevant contract SLA’s and obligations and ensure effective knowledge transfer
Manage day to day transition communication and produce relevant reports
Adhere to relevant escalation processes with regards to resource and deadlines
Manage the expenditure within the service transition, ensuring all costs are recorded against products and services delivered
Define and follow up on corrective actions
Coordinate technical activities of delivery engineers within several projects and ensure that services are being delivered at the operational level to meet agreed SLAs and the requirements of the SOW (Statement of Work)
Be SPOC for management, account teams and customers on performance topics and all kind of improvement opportunities or escalations
Lead customer expectation management as part of escalation process
Support Contract Management
Liaises with Pursuit and Sales to understand pipeline and support growth
Lead all type of internal projects
Maintain and implement certification coverage ensuring on-going compliance to HPE standards and external certification
Use improvement methodologies, lead, participate and support quality improvement initiatives.
Conduct internal trainings
Assist or consult local account teams or other stakeholders in planning, delivering, and managing complex support solutions.