Technical Support Specialist
Remote
full-time
Between 1000 and 1500 bgn

Technical Support Specialist

Remote full-time Between 1000 and 1500 bgn

About us

Founded in 2016 Zeroqode is one of the no-code pioneers and industry leaders. We have delivered 500+ no-code projects and built 647 plugins for Bubble.

Apply now (https://zeroqode.com/job-details/technical-support-specialist) and be at the forefront of the oldest and largest no-code agency in the world.

Responsibilities

• end-user support in using, setting up and upgrading customer’s applications;
• helping clients in identifying and resolving technical issues related to customer’s applications;
• collaborating with developers in troubleshooting and bug fixing when needed;
• managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;
• maintaining and updating the company website with as little as tech tips and briefs, and as much as fully rounded documents and procedures.

Requirements and necessary skills

• proven experience in IT customer services and support operation related field, includdding application support management and/or quality assurance;
• sound understanding of web technologies and software issues to enable discussions with internal and external key stakeholders;
• strong problem solving and interpersonal skills;
• excellent written and verbal English.

We offer

• Competitive salary
• Clear career prospects
• Flexible working hours and remote work opportunities
• Proactive team with welcoming atmosphere
• Advanced incentive programs