Technical Support Specialist
Remote
длъжност на пълно работно време
От 1000 до 1500 лв.

Technical Support Specialist

Remote длъжност на пълно работно време От 1000 до 1500 лв.

За нас

Founded in 2016 Zeroqode is one of the no-code pioneers and industry leaders. We have delivered 500+ no-code projects and built 647 plugins for Bubble.

Apply now (https://zeroqode.com/job-details/technical-support-specialist) and be at the forefront of the oldest and largest no-code agency in the world.

Отговорности

• end-user support in using, setting up and upgrading customer’s applications;
• helping clients in identifying and resolving technical issues related to customer’s applications;
• collaborating with developers in troubleshooting and bug fixing when needed;
• managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;
• maintaining and updating the company website with as little as tech tips and briefs, and as much as fully rounded documents and procedures.

Изисквания и необходими умения

• proven experience in IT customer services and support operation related field, includdding application support management and/or quality assurance;
• sound understanding of web technologies and software issues to enable discussions with internal and external key stakeholders;
• strong problem solving and interpersonal skills;
• excellent written and verbal English.

Ние Ви предлагаме

• Competitive salary
• Clear career prospects
• Flexible working hours and remote work opportunities
• Proactive team with welcoming atmosphere
• Advanced incentive programs