Technical Support Engineer L3

Challenge mastered.
#MakeITHappen
Did you know that A1 Bulgaria is working on international projects as well?
Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.
State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:
• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?
Jordan Mladenov is looking for a new team member.
As a Technical Support Engineer at A1 Bulgaria, you will play a vital role in maintaining and improving the quality of our video services. Join a dynamic team, work with innovative technologies, and enjoy a supportive and fun work environment while contributing to our customers' satisfaction.

Your daily routine would include:
• Maintaining the quality of video services related to IPTV, SatelliteTV, Cable TV, OTT, etc.;
• Planning, creating, and administering all systems related to the company's video services;
• Monitoring, analyzing, and making the necessary changes to improve services if necessary;
• Preventive detection and resolution of problems and quick decision-making to eliminate them;
• Performing analysis and technical adjustments to improve services;
• Mentoring and assisting in guiding junior engineers;
• Proactively participating in internal and external communication;
• Maintaining a high level of customer satisfaction.

We’ll know you can make it if you have:
• Higher education – Telecommunications, IT, or other similar specialty;
• 2 years of experience in a network/technical position;
• Fluent English language skills;
• Strong organizational abilities and the knack for setting priorities.;
• A collaborative spirit and the ability to thrive in a team environment.

Nice to Haves:
• Experience with telecommunication network technologies;
• Good knowledge related to IPTV, DVB-S, DVB-C, and OTT services;
• Skills in IP, Linux, and scripting;
• Good German language skills.

Our gratitude for the job done will be eternal, but we’ll also offer you:
• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.