The Delivery Excellence Team’s charter is to help deliver high-quality customer engagements, by providing them with clear processes, methods, tools, and learning content.

A PMO Coordinator works directly with members of the Delivery Excellence team to facilitate Cloud’s Professional Services (PSO) portfolio management and enable delivery quality. PMO Coordinators may work across multiple, or individual projects, and their day-to-day role may include tasks such scheduling meetings, organizing community events, formatting, maintaining issue logs and risk registers, taking minutes and reporting.

Responsibilities:

Orchestrate all Quick Launch projects. This includes creation of communication and project plans, tracking execution and preparing reports for various stakeholders
Track Portfolio Hygiene by ensuring completion of administrative tasks such as tracking artefacts, risk registers, project plans and status reports
Maintain the currency of learning content by tracking and facilitating updates, reference materials across the relevant hubs
Support the team with administration of CSAT Closed Loop initiative. This includes maintaining a backlog of open feedback items, scheduling internal debrief meetings, and reporting progress
Support the team with data collection, collation, sorting and tracking for Partner invoices

Qualifications:

Bachelor's degree in social sciences or a related field
3-5+ years experience in Project Management or working within a PMO
A current and valid Project Management certification
Comfort with operating in a high-paced work environment with the ability to manage time efficiently and navigate ambiguity
Ability to work independently and as part of a team
Excellent language skills and the ability to translate technical updates into storytelling fit for the PMO framework
Collaboration with multidisciplinary teams and insight into team dynamics
Experience with Google Workspace tools is preferred but optional

About us: TELUS Digital Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


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