We are Yettel!
Yettel Bulgaria, part of PPF Telecom Group, is a telecommunications
company that connects over 3 million customers to people, devices
and businesses. Until March 2022, the company operated on the
Bulgarian market as Telenor Bulgaria.
We are a company that wants to discover, develop and invest in
technology to serve people in the most useful and effective way for
them. At Yettel, we believe that a balanced life is a better life.
That's why we do everything we can to help people balance the
things that matter to them, to make better choices, especially when
it comes to technology and its role in our lives.
We want to create the future together with you. That's why we
at Yettel are ready to discover and develop your talent and unique
skills as we change the world together.
Role Overview:
Responsible for definition, implementation, testing and development
of existing and new processes in the area of Retail Sales
Operations. Participate actively in new systems and tools design,
features’ clarifications and testing; as well as preparation of
training materials
Your responsibilities will be:
• Participate actively in Scoping, setting and analyzing
functionalities and processes concerning Retail Sales and Care
activities
• Describe procedures related to proper execution of customer
lifecycle steps like subscribing, swapping, additional services
sales, deactivation of customers served within physical company
retail network according to the company rules
• Ensure proper understanding of the processes, facilitating the
activities of the department
• Responsible for gathering descriptions and requirements of the
Operations processes and activities in relation to
implementation and development of the respective systems and tools
supporting and/ or affecting these processes
• Collaborate with the colleagues in the department in case of
changes in the respective processes – including definition and
description of the impact, preparing materials
We expect from you:
• Secondary education
• Excellent knowledge of English language
• Minimum 2-year experience in Telecom, sales or related field
• Project management skills
• PC skills, including Word, Excel, Power Point
• Excellent organizational skills
• Excellent interpersonal and communication skills
• Excellent presentation skills
Benefits:
• Positive workplace culture where you would receive all the
support you need from your peers and managers in order to achieve
your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance
Challenge yourself! Discover new opportunities!
Over its 20 years history on the Bulgarian market, the company has
built a strong track record as a pioneer in wireless and beyond,
launching Bulgaria’s first commercial 4G network in 2015, the first
VoLTE service in 2018 and paving the way for the development of 5G
with the country’s first 5G network test. Yettel’s sector-leading
approach to infrastructure has won seven consecutive Best in Test
certificates awarded by the global gold-standard benchmarking
organization umlaut.
Today, Yettel Bulgaria employs more than 1800 people, operates more
than 180 retail stores, with its mobile network covering more than
99% of the Bulgarian population.
Join Yettel now by sending us your up-to-date CV.
Only shortlisted applicants will be contacted with information
about next steps of our selection process.
Applicants are treated with strict confidentiality following the
applicable personal data protection legislation.