Payment Solution Specialist

София full-time Between 2000 and 3000 bgn

About us

An online broker Avatrade located in Sofia is seeking a strongly committed candidate for a non-client facing funds administrator/support position in the company’s international back-office team.

Responsibilities

As a Payment Specialist you will be assisting with various administrative duties as well as responsibilities include processing international customers’ deposits, withdrawals, settlements, clearances, record maintenance, etc. under regulatory compliance.
Responsibilities:
 Processing client’s withdrawal request within agreed timeline and processes
 Perform financial related actions in Clients accounts within agreed timeline:
o Withdrawals
o Deposits
o Bonus
o Internal transfers
o Adjustments (debit, credit, payments)
 Manage customer facing team’s inquiries tickets relating to client financial actions
 Follow the BO department’s procedures, protocols, company regulations and best practices.
 Meet personal / team qualitative and quantitative KPI targets.
 Bring new hires in the team up to speed (according to TL directions)

Requirements and necessary skills

Requirements:
 Able to work 5 days/shifts a week, between extended business hours (7:00 – 21:00) Sunday through Friday.
 Knowledge of financial systems/processors (Credit card / Ewallet / Skrill / Neteller / PayPal, etc.). minimum 1 year – very important
 Banking or financial services experience, banks deposits and withdrawals processing. minimum 1 year -very important
 Excellent organizational and time management skills.
 Proficiency in Microsoft Office – a must
 Proven track record of demonstrating exceptional attention to detail and precision in previous roles.
 Strong analytical skills, with the ability to identify errors or inconsistencies in data and documentation.
 Excellent organizational skills, capable of managing multiple tasks and deadlines simultaneously.
 Keen eye for detail, with the ability to spot even the smallest inaccuracies or deviations.
 Proficient in utilizing relevant tools, software, or systems to support precise work.
 Ability to communicate effectively and collaborate with cross-functional teams to ensure precise outcomes.

Contact Information

Phone: 0886886268

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