Introduction

The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86). Public cloud with industry-specific requirements and Watson.

Your role and responsibilities

We are looking to hire a Networking Support Engineer for our IBM Cloud support organization.
This role requires excellent technical skills in Cloud and Networking, an eagerness to constantly learn and evolve and a natural curiosity as well as outstanding customer communications skill.
In this challenging role, you’ll be responsible for handling customer cases using multiple debug and analysis tools, techniques, and procedures. You will work closely with our end users to troubleshoot and resolve issues surrounding their cloud-based networking products.

Please note that the position will require working in US hours.

Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
Knowledge of OSI Model, Specifically Layers 1-4
Understanding of Packet capturing, DDoS concepts and troubleshooting
Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs
Hand on experience with Cisco, Juniper, Arista
Fluency in English language
Preferred technical and professional experience
CITRIX and VMWARE NSX Knowledge would be a strong plus
Industry certifications related to network technologies such as CCNA, CCNP, JNCIA. JNCIS. JN
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