Hewlett Packard Enterprise is the global edge-to-cloud company
advancing the way people live and work. We help companies connect,
protect, analyze, and act on their data and applications wherever
they live, from edge to cloud, so they can turn insights into
outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate
what’s next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal
needs. We make bold moves, together, and are a force for good. If
you are looking to stretch and grow your career our culture will
embrace you. Open up opportunities with HPE.
Responsibilities:
Successfully resolve technical issues (hardware and software) from
incoming internal or external businesses and end user's
contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations
questions on subjects such as features, specifications, and repairs
on current and discontinued products, parts, and options, based on
customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to
avoid or reduce problem occurrence.
Ability to act as a mentor and guide other employees. Ability to
provide direction and guidance to process improvements.
Ability to articulate clearly, recommend and explain resolutions
/clients.
Understand and utilize ITIL.
Represent the company in a face to face customer location visit,
industry conference/trade show, vendor meeting, etc.
Education and Experience Required:
First Level University degree: a) technical, b) non-technical
(i.e., Bachelor of Arts/ Science). Typically 3-4 year completion
beyond High School level, BA/BS or equivalent experience.
5-7 years experience in relevant technologies and customer
environments.
Relevant industry qualification where applicable.
Телефон: +359 2 815 2030
