At Astrea Recruitment, we are committed to transforming the
challenges of finding a new job
into an inspiring path of change and support. With pride, we can
say that we have been
among the best in the recruitment field for 17 years. We believe
that we can change people's
lives by helping them become the best version of themselves. We
participate in the
development of many Bulgarian and international companies, helping
them find the right
people and solutions for their business. Our network of satisfied
candidates and clients
continues to grow, remaining our greatest pride and motivation.
For one of our clients – a global leader in customer experience
solutions and business
process outsourcing, we are searching for bright, adaptable and
driven people for the role of
Junior Technical Helpdesk Advisor (German).
* Provide timely and effective assistance to customers via phone,
chat, or email;
* Take control of situations, make quick decisions, and resolve
customer inquiries efficiently;
* Offer advice and information about client products and services,
aiming to exceed
productivity and quality standards;
* Handle customer inquiries following established guidelines,
escalating cases when necessary;
* Understand customer needs to deliver tailored solutions that meet
performance
expectations;
* Navigate multiple systems simultaneously to ensure accurate and
prompt updates to electronic records;
* Collaborate with colleagues, offering support and working as part
of a team.
Телефон: 0885 865 066
