Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Italian-English speaking Credit Risk Analyst in a hybrid partially onsite in our location in Sofia, Bulgaria and partially out of your home, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers, consulting on credit issues and financial reporting with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Monitor customer accounts including timely payments, correct cash application, account reconciliation, and match-ups
Research and respond to all customer inquiries including questions regarding credit holds, credit line availability, collection/past due issues and account reconciliation
Analyze financial data and credit reports to evaluate the creditworthiness of potential and existing customers, and define appropriate credit limits
Establish credit limits and payment terms for customers based on their creditworthiness and payment history

What You Bring to the Role

6 months experience in customer service, back office administration, or collections
Bilingual in both Italian and English
Strong analytical skills, responsiveness, and results orientations
Attention to detail
Exceptional work ethic
Currently reside in Sofia, Bulgaria and ability to commit to several days of work each week in the TTEC Sofia, Bulgaria office and work at home other days
Quiet workspace in your home free of all distractions and reliable high speed internet connection

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Competitive base wage starting plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division
Sofia, Sofia-grad
Job Requisition
03ZMO