Be the spark that brightens days and ignite your career with TTEC’s
award-winning employment experience. As a French-English - Chat and
Email Customer Service Representative - Remote working remotely in
Bulgaria, you’ll be a part of creating and delivering amazing
customer experiences while you also #experienceTTEC, an
award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of
mind? You'll work to resolve customer issues via chat services
including chat, text, email, social media, direct messaging as well
as other nonverbal platforms. Whether it’s getting answers for
customers quickly, consulting on products with compassion or
resolving their issues with a smile, you’ll be the difference
between their customer experience being just average or an
exceptional one.
During a Typical Day, You’ll
Answer incoming written communications from customers
Connect and resolve issues with customers using written
communication only
Stay up to date and learn about the latest technology quickly
What You Bring to the Role
1 year or more of related customer service experience in retail,
banking, contact center, customer electronics or similar fields
Effective written communication skills including grammar and
spelling in French-English
Act as One as you work in a team setting
Desire to help solve issues, come up with solutions, and keep
organized in your work
What You Can Expect
Leadership who are supportive of your career and professional
development
An inclusive culture and community minded organization where giving
back is encouraged
A global team of curious lifelong learners guided by our company
values, experiential training and access to 1000s of free training
and development courses
And yes... a competitive compensation package, performance bonus
opportunities, and the benefits you'd expect and maybe a few
that would pleasantly surprise you
Ask us about our paid time off (PTO) and wellness and healthcare
benefits
Relocation assistance available
Visit https://mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so
you can provide exceptional service whether through voice, chat or
email interactions. We trust you already have the necessary
ingredient that can't be taught – a caring and supportive
nature to shine through as you help customers. You'll also have
a chance to make great new friends within the TTEC community and
grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead and contribute to the success of
the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's
leading iconic and hypergrowth brands, we talk, message, text, and
video chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We aim to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and for you to bring value to the table in
your own unique way.
#LI-Remote
Location/Division
Sofia, Sofia-grad
,
Bulgaria
Job Requisition
03XRD
Work From Home
Yes
