Who we are
Sutherland is a global leader in digital transformation and
world-class customer service. We are the driving force behind
today’s experiential giants – the companies best known for the
transformative experiences they deliver, operating in a variety of
industries, from technology & travel to telecommunications,
banking and more.
Sutherland
Unlocking digital performance. Delivering measurable results.
What we are looking for
Our partner is a well-known international company. They are the
choice to the majority of global leaders of process equipment and
device manufacturing within the semiconductor industry.
Consistently delivering innovation, best-in-class reliability and
cost of ownership, with a solutions that are optimized for value
within their applications.
Currently, they are opening their new service center in Bulgaria,
and we are looking for a motivated and eager-to-learn professional
to join their team in the role of:
Finance & Accounting Customer Care Specialist with German and
English/ From SR Associate Professional – Finance Transformation
Process – Accountant
Responsibilities include but are not limited to:
Sales order & Claims creation
Maintenance of customer portal
Customer query handling related to TAT or amendments to orders
Disputes / Issue resolution and RCA
MIS reporting as needed
The ideal candidate will display the following attributes:
Responsible for & Understands Order Management Process
Excellent knowledge of German and English language level B1-B2 or
higher.
A very high level of Customer Orientation
Should have Analytical skills.
Order management – Prior Order Booking experience in Oracle
Ability to work fact-based with high agility, accuracy and
attention to detail
Ability to determine and resolve root cause issues
An understanding of business processes and controls
High energy / drive for results
Priority setting / time management
Ability to plan and work in an organized way.
Able to follow processes and provide “Best in Class” service and
support
Ability to work empowered, transparent and to tight deadlines and
manage own and department workload accordingly
Ability to manage routine to moderately complex problems or
disputes
Ability to work as an individual but also with other team members
with minimum supervision once training is completed
Good working knowledge in MS Office applications: Word, Excel,
& PPT
Good interpersonal and communication skills both written and
oral
What we offer
Long-term job security with permanent contract;
Additional health insurance and life insurance;
Food vouchers;
Regular shifts, Mon-Fri (9h to 18h);
Competitive salary + extra bonuses;
World-class on-the-job training;
Multisport card partially covered by the company;
You will become part of a recognized international market leader
and can enrich your CV;
An ambitious corporate culture that encourages internal promotions
and professional development;
Team building and social activities, volunteer participation,
charity events and much more!
Apply and you will get the full broad information about your
possibilities with us!
