Company Description

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

Looking for a flexible, behind-the-scenes role? Join our team and enjoy 24/7 shift options, no calls to answer, and plenty of know-how to help you shine. It’s the perfect job for those who love working in the back office, with all the flexibility and support you need! This is your moment to work for one of the biggest names in GameTech industry and help keep the platform safe for players by weeding out bad actors.

Join us in our cozy Sofia office where ideas flow and teamwork thrives!
Job Description

To make sure our customers have an awesome experience, you’ll be the mastermind behind:

Verifying customer identities by reviewing documents
Assessing risks linked to customer profiles and transactions
Continuously monitoring transactions, including withdrawals
Escalating suspicious transactions as per the redressal matrix
Ensuring compliance with all Anti Money Laundering laws and regulations
Maintaining accurate and detailed records of all documentation verification processes, customer information
Collaborating with internal teams to ensure compliance with relevant laws, regulations, and company policies, while suggesting process improvements based on observed trends
Ensuring appropriate and confidential handling/sharing of sensitive information
Qualifications
Here’s what you will need in your toolkit:
Minimum Language requirements: English (B2);
6 Months+ Relevant working experience in a back-office role will be considered an advantage;
Attention to detail;
Proactive and Customer-centric;
Basic computer skills & MS Office / Google Suite proficiency;
What we offer:
Long-term job security with a permanent contract.
Additional health and life insurance coverage.
Generous annual leave, including wellness days.
Food vouchers and paid breaks.
Competitive salary and clear career progression.
Cozy office in Sofia
World-class on-the-job training