Data Center Monitoring Engineer

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Отговорности

Data Center Monitoring Engineer is responsible for delivering proactive services to DC-OSS customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks. He / She is responsible for managing customer expectations according to the contractual obligations and the predefined SLAs.

Job specifics/responsibilities:

Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.
Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments
Manage professionally customer expectations
Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership
Coordinate support activities
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
Be aware of, and contribute to the improvement of team performance
Communicate effectively with Technical and Non-Technical stakeholders
Participate/Drive ITIL based change management, Problem management, incident management
Participate in all kind of internal quality, process and practice improvement projects
Support the internal tooling solution

Process descriptions are strictly followed
All incoming support requests are tracked, documented and handled on time and according to quality and SLA
Monitoring tasks are handles according to expectations

Изисквания и необходими умения

Education (degree) and professional experience required:

University degree or in process of obtaining
Professional experience: at least one year in customer support environment
Other requirements:

Fluent in written and verbal English and German
Personal skills and qualities:

Analytical skills
Ability to isolate and solve problems and to follow predefined process
Excellent communication skills (customer and internal HPE) - interact at all levels, across all geographic regions
Demonstrate strong written and verbal communication skills

Technical skills:

MS Office
SFDC/SAW

Ние Ви предлагаме

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Информация за контакт

Телефон: +359 2 815 2030

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