Company Description
We are One Sutherland — a global team where everyone is working
together to create great breakthrough solutions. Our workforce has
thrived in an environment of diversity of thought, experience and
background. We celebrate our diversity and embrace it
whole-heartedly. Sutherland is an equal opportunity employer. We
promote a positive work environment by conducting ourselves
professionally and helping each other achieve our goal of One
Sutherland Team, Playing to Win.
Job Description
Are you a fan of new technologies, applications and state of the
art devices? Then this opportunity might be just the right one for
you! To ensure the expansion of our service delivery center in
Sofia we are looking for Technical Support Specialists who will be
dealing with support of routers, wi-fi set up and smart control
systems and device integration.
Provide first class customer service and technical support through
phone and e-mail:
Help customers with account, product and order -related
inquiries
Utilize provided tools and resources to resolve customer issues and
walk-through
Represent the client in a professional yet friendly manner through
phone and email interaction
Adhere to client’s defined processes & procedures and company
policies
Transfer or endorse contacts to the appropriate department for
resolution.
Qualifications
Excellent German skills (B2 or higher)
Excellent English skills (B2 or higher)
Computer Navigation Skills and multi-tasking
Knowledge in internet router’s specifications, internet
connectivity and troubleshooting
Ability to communicate technical issues clearly to non-technical
users
Knowledge in Consumer Electronics’ specifications, usage, and
troubleshooting
Excellent communication skills
Flexible working hours
Additional Information
Attractive salary and long-term job security with a permanent
contract
Paid one-month product training – full-time
21 days of paid annual leave
Unique benefits package, including:
Additional health and life insurance
Meal and gift vouchers
Transportation allowance
Employee recognition programs
Individual training for professional development
Clear career prospects with internal promotion opportunities
Modern and pleasant work environment with cozy relaxation areas
Flexible working hours: full-time or part-time (8-, 6-, or 4-hour
shifts)
