Customer Support Specialist with English (Day/Night Shifts/Hybrid Model)

Sofia full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а global leader in business services, using technology to enhance
customer interactions and drive performance for the best brands, we are looking for
– Customer Support Specialist with English (Day/Night Shifts/Hybrid Model).

Responsibilities

*Provide excellent support to users of the online platform, ensuring a positive experience;
*Handle customer inquiries via phone, chat, and social media, resolving issues effectively;
*Assist users with navigating the platform, managing their accounts, and using available
features;
*Address concerns related to payments, identity verification, and security;
*Deliver prompt and accurate solutions to technical or service-related issues;
*Maintain a professional and friendly approach when assisting customers;
*Report software bugs, system errors, and technical issues to the relevant team for quick
resolution;
*Offer detailed product information and guidance to improve user engagement.

Requirements and necessary skills

*Fluent in English (spoken and written);
*Excellent communication and problem-solving skills;
*Experience in customer support or a related field is a plus;
*Familiarity with payment processing, account security, or fraud prevention is a plus;
*Able to stay calm and professional with challenging customers;
*Self-driven, with the ability to work independently and in teams;
*Strong attention to detail and multitasking abilities.

We offer

*Employee benefits, including discounts and a Multisport Card;
*Additional compensation for night hours work (if applicable);
*Medical plan (health and dental coverage);
*Life insurance coverage;
*Performance-based bonuses;
*Opportunities for career growth and professional development;
*A supportive and dynamic work environment with team-building activities;
*Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0885 865 066

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