Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers – a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible – instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Are you looking for a new job opportunity? We have the perfect one for you!

Join Sutherland – a success-focused and dynamic environment that prioritizes delivering outstanding experiences for global organizations. As we’re in a period of growth, this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development, mentorship, and leadership training.

As a Customer Success Expert, you will play a significant role in managing post-sales customer relationships, focusing on driving onboarding, adoption, and education of our cloud solution offerings. Your day-to-day responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers. You’ll act as a leader, coach, and advisor, dedicated to delivering value to both customers and the organization.

Responsibilities:
Guide customers through the onboarding process, ensuring a smooth and successful implementation of our products or services.
Develop new and retain the existing customer relationships.
Drive awareness and improve the utilization of the services within your customer set.
Ensure customer satisfaction by addressing technical demands, acting as a point of contact, and collaborating cross-functionally.
Become an expert on our products and services, stay up-to-date with new features and enhancements.
Contribute to providing feedback for product advancement.

Qualifications:
Strong written and verbal communication skills in German and English.
Advanced analytical and problem-solving skills with the ability to develop quick situational decisions.
Solution-oriented mindset to understand and solve complex customer issues.
Experience with cloud technologies will be considered an advantage.
Proven track record of achieving customer satisfaction goals.

Life@Sutherland:
Competitive salary, regular shift.
Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance.
Team Building activities, Charity events and initiatives and many other company events.
Internal trainings following the leading global standards.
Great office locations and work at home option.
Rewards and recognition programs.