Customer Service Associate

София център, ул. „Чамкория“ 5, 1527 София, Болгар full-time Between 2000 and 3000 bgn

About us

Coral Club
An international wellness company with a strong presence in Europe and Asia is looking for a Customer Service Specialist who is passionate about providing exceptional customer service and strives for continual improvement.
Since its founding in 1998, Coral Club has become a leading manufacturer and supplier of products for a healthy lifestyle. The company employs innovative methods and cutting-edge health research and development to offer high-quality products with maximum nutritional content that contribute to a healthy balance in the body.

Responsibilities

- Manage inbound and outbound calls in a timely manner.
- Consult with customers by telephone and via email to provide information on order status, shipping inquiries, products, pricing, and availability.
- Engage with customers in a friendly and professional manner while actively listening and recording their concerns.
- Identify customers’ needs, clarify information, research issues, and provide solutions.
- De-escalate situations involving dissatisfied customers by offering assistance and support to find the best resolution.
- Provide follow-up on customer inquiries.
- Keep records and update customer information within the company database.
- Collaborate closely with a small team to ensure a seamless customer experience and operational efficiency.
- Assist with any returns, exchanges, or refunds.
- Meet company standards for calls in areas such as quality, volume, and accuracy.
- Deliver exceptional customer service.

Requirements and necessary skills

- Prior experience in customer service or a similar role is preferred.
- Strong communication skills with the ability to resolve customer issues promptly.
- Ability to work collaboratively with team members in a small, dynamic environment.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- Proficiency in using customer support software and basic office applications (e.g., MS Excel, Word).
- A proactive approach to improving customer satisfaction.
- Fluency in Bulgarian and English.

Preferred Skills
- Experience in the wellness or retail industry.
- Knowledge of CRM systems or inventory management software.

We offer

We offer a unique opportunity for the right individual to join our business and develop their career in a fast-paced, entrepreneurial, challenging yet rewarding, and supportive environment.
- Multinational work environment
- Opportunity to develop your skills
- Competitive salary package + bonuses
- Discounts on company products
- Team Building Activities: Participate in regular team-building events that strengthen collaboration and foster a positive work environment.

Contact Information

Phone: +48792671043

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