Customer Service Advisor
длъжност на пълно работно време

Customer Service Advisor

Пловдив длъжност на пълно работно време

За нас

MedConnect Europe is a company found by doctors for doctors!

This is what makes us so unique: the ability to relate to our applicants. Therefore, we are best placed to understand the flaws in other agencies and constantly strive to address those issues. Here at MedConnect we place students at the very core of our ethos.


The objective of the role is to be the first point of contact with our clients. You will be responsible for managing a set number of clients and helping them through their application process. You will be part of a strong multicultural team and will be working under your manager remotely.

This role will entail learning the key details of the admission process and studying abroad in countries like Bulgaria, Romania, Georgia and many others to answer questions our clients may have.

Key responsibilities:
- Communicating with students who are our clients and answering questions.
- Providing students with updates regarding their applications.
- Using our online system to manage each student's application.
- Verifying documents and completing the relevant processes to complete the application.
- Contacting universities regarding the application of the students.
- Being up to date with our services/prices, university entry requirements, and general information regarding admissions to be able to answer questions from students.
- Responsible for the office management, organizing and executing administrative tasks (printing, scanning, translating)

Изисквания и необходими умения

Candidate Requirements:
- Must have an excellent level of English, minimum B2 required.
- Good communication skills (both verbal and written)
- Have access to the internet via a smartphone and laptop (in case of a remote work)
- Past admissions or customer service experience will be an advantage

Ние Ви предлагаме

MedConnect Europe offers you a unique possibility to work with people from multiple different cultures, servicing Universities in more than 7 countries throughout Europe.

We have an office in the center of the millennial city of Plovdiv, plus an opportunity to work remotely if needed.

Working time is 10 am - 7 pm, Monday to Friday, with one hour of lunch break. Vacation paid days are set to be 28, and all extra work is compensated strictly according to Bulgarian legislation.

We are proud to be flexible and dynamic company, with flat organizational structure where everyone has a voice to be heard and new ideas to be rapidly implemented!

If you want to further enhance your professional development, if you are eager and happy to contribute to both company's and yours future benefits, this job is for you!

Click the "Apply" button and we will contact asap!
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