Customer Inquiry Specialist (French and English) – Standard shifts

Sofia full-time

About us

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leader in digital technology transformation field, we are on a search
for adaptable, attentive and driven analytical thinkers for the role of Customer Inquiry
Specialist (French & English) – Standard shifts.

Responsibilities

* Handling partners and customers requests and inquiries;
* Offering solutions in line with guidelines and according priority;
* Taking a professional approach to all cases, showing understanding and patience in order
to achieve partner and customer satisfaction;
* Encouraging positive behavior in partners by providing regular feedback until the issued
has been resolved;
* Ensuring that partners are abiding the Portal usability rules;
* Taking on billing related tasks and caring on according to company’s guidelines.

Requirements and necessary skills

* Strong French skills and good understanding of English language;
* Good MS Office skills and experience with administrative or customer related role;
* Skilled problem solver with a talent for analysis;
* Ready to learn and improve in order to provide a high-quality service;
* Adaptable and friendly with a team player attitude;
* Self-motivated, organized and attentive.

We offer

* Competitive remuneration, performance bonuses;
* Additional health care package and transportation allowance;
* Standard working time (Monday – Friday, working time organized in shifts with last shift
ending by 19h);
* Opportunity for career development with versatile training options;
* Friendly and supportive team and stimulating and positive work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number MA_CISFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0885 865 066

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