Customer Care Agent with Italian or Spanish and English (Hybrid)

Sofia full-time

About us

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-class leader in customer experience optimization, we are
searching for driven, organized and dedicated team-players for the role of Customer Care Agent with Italian or Spanish and English (Hybrid).

Responsibilities

* Be the friendly voice and written connection for customers;
* Tackle customer questions and issues across voice and written channels;
* Answer inquiries and resolve order-related issues with ease;
* Use your tech-savvy skills to stay updated on the latest technology and troubleshoot effectively;
* Strive to make each interaction a positive experience.

Requirements and necessary skills

* At least 6 months in customer service, whether in retail, contact centres, consumer electronics, or a similar field;
* Strong written communication skills in Italian or Spanish and English language;
* Dedication to quality and a drive to solve customer issues and leave a positive impression;
* An organized approach to finding solutions and keeping on top of your workload;
* Ability to work seamlessly with others and act as a part of the team.

We offer

* A competitive compensation package with performance bonuses;
* Standard shifts (09-18h Mon-Fri) and a hybrid model of work;
* Generous paid time off, healthcare benefits, and maybe even a few surprises;
* Food vouchers and multisport card;
* Provided initial training and plenty of learning opportunities down the line;
* Supportive leadership ready to back your career and personal growth;
* A vibrant, inclusive culture that values giving back to the community;
* Join a global team of curious, lifelong learners with access to experiential training and
thousands of free development courses.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CCAISE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0885 865 066

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