Concentrix Services Bulgaria EOOD
Customer Care Agent for a Healthcare Company with Turkish and English
Софийска област, София
длъжност на пълно работно време
От 2000 до 3000 лв.

Customer Care Agent for a Healthcare Company with Turkish and English

Софийска област, София длъжност на пълно работно време От 2000 до 3000 лв.

За нас

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Отговорности

We keep growing!

Our brand-new client is a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more, feel better а live longer.

Looking for a job where you can really help people? Join our Customer Care team working with a global healthcare brand. If you’re an empathetic person, with great Turkish skills, who prefers working from home, you could be perfect for this role. Apply now!

Working time: 9:00 - 18:00

Your typical day:

As a representative of the brand, you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media, Consumer Care specialists aim to make life easier for the Consumers as trusted friends.

You will utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. Ensure appropriate additional attention given to sensitive contacts and cases. Develop expertise in the product portfolio and our Consumers’ expectations unique to each product and category. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

Изисквания и необходими умения

What you need to have is:

Empathy and ability to perceive, detect and manage emotions

Fluency in Turkish and English, both written and verbal

Strong phone and verbal communication skills, along with active listening.

Work experience in a customer experience center is an advantage

Good typing and computer skills (MS Office applications)

Be organized, have decision-making and analytical skills

Team player with a great attitude

High school education

Ние Ви предлагаме

What can you expect from us:

Fulltime role with standard working hours Monday – Friday from 10:00-19:00
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!