We at Postbank (Eurobank Bulgaria AD) have a successful presence
for over 30 years among the leaders on the banking market in
Bulgaria. We are a modern, award-winning bank, leader in card
business in the country.
If you want to be part of an ambitious and united team.
If you are looking for opportunities to learn, develop and
contribute with your ideas.
If you want a career opportunity in a great team of professionals
in an international financial institution.
We will be happy to meet and discuss the possibility of joining our
team in a position of:
CRM Salesforce administrator
The main responsibilities for the position are:
- Build new and support existing CRM processes , running in various
channels;
- Support CRM processes for individual customers and SBB;
- Optimize processes related to sales, customer service, portfolio
and segment management;
- Working with various stakeholders, manage development pipeline
and prioritize requirements;
- Responsible for the team – support, train and allocate tasks.
Overall responsibility for the coordination including:
- Create and support the data architecture in Salesforce;
- Support and bug fixing of the data load processes;
- Create and support reports in Salesforce;
- Create and support processes in Salesforce Core and salesforce
marketing cloud;
- Design campaign journeys;
- Identify and create triggers and events in the customer behavoiur
and product usage that will be used for personalization;
- Design and run experiments in order to create the best campaign
flow;
- Support management reporting and ad-hoc reporting for Retail;
- Work with DWH, PowerBI, SAP Business objects;
- Design process automations.
The appropriate candidates must fulfill the following criteria:
- Experience with Salesforce products / Salesforce Financial
services cloud, Salesforce Marketing cloud / certificate is a
plus;
- 5+ years in banking, preferably positions related to data
architecture design, data engineering, analytics or process
management;
- Familiar with analytical CRM concepts;
- Very good command in SQL;
- Experience with a BI tool, such as PowerBI, Tableau, QlikView or
similar;
- Creative approach towards process mapping.
We offer:
-Excellent opportunities for professional and career development in
one of the leading banks in Bulgaria;
-Competitive remuneration and social benefits;
-Challenging opportunity for career growth;
-On-going training;
-High working standards, interesting and dynamic job;
-Friendly team and positive working environment.
If you are interested in this position and believe, you have the
power and the skills to make it this constantly changing industry,
please send us your CV and cover letter.