CRM Salesforce administrator

София длъжност на пълно работно време

За нас

We at Postbank (Eurobank Bulgaria AD) have a successful presence for over 30 years among the leaders on the banking market in Bulgaria. We are a modern, award-winning bank, leader in card business in the country.
If you want to be part of an ambitious and united team;
If you are looking for opportunities to learn, develop and contribute with your ideas;
If you want a career opportunity in a great team of professionals in an international financial institution;

Отговорности

- Build new and support existing CRM processes , running in various channels
- Support CRM processes for individual customers and SBB
- Optimize processes related to sales, customer service, portfolio and segment management
- Working with various stakeholders, manage development pipeline and prioritize requirements
- Responsible for the team – support, train and allocate tasks

Изисквания и необходими умения

- Create and support the data architecture in Salesforce
- Support and bug fixing of the data load processes
- Create and support reports in Salesforce
- Create and support processes in Salesforce Core and salesforce marketing cloud
- Design campaign journeys
- Identify and create triggers and events in the customer behavoiur and product usage that will be used for personalization
- Design and run experiments in order to create the best campaign flow
- Support management reporting and ad-hoc reporting for Retail
- Work with DWH, PowerBI, SAP Business objects
- Design process automations

The appropriate candidates must fulfill the following criteria:
- Experience with Salesforce products / Salesforce Financial services cloud, Salesforce Marketing cloud / certificate is a plus
- 5+ years in banking, preferably positions related to data architecture design, data engineering, analytics or process management
- Familiar with analytical CRM concepts
- Very good command in SQL
- Experience with a BI tool, such as PowerBI, Tableau, QlikView or similar
- Creative approach towards process mapping

Ние Ви предлагаме

- Excellent opportunities for professional and career development in one of the leading banks in Bulgaria;
- Competitive remuneration and social benefits;
- Challenging opportunity for career growth;
- On-going training;
- High working standards, interesting and dynamic job;
- Friendly team and positive working environment.

Информация за контакт

Телефон: 8166095

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