Compute Support Engineer

Sofia full-time

About us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

Timely responding to customers via phone/mail/web. Logging case, providing information & troubleshoots to solving customer problem according to company KPIs for the business.

Managing customer expectations by taking into consideration the entitlement.

Working with customers to identify the problem statement.

Once problem statement is clear, determining necessary actions which might include gathering and analyzing logs, using remote tools in order to troubleshoot, diagnose and solve the problem.

Keeping customers informed, sets, and following commitments, keeping precise case documentation and case ownership

Timely elevating and/or escalating to next level when the case is complex.

Participating in projects for process or quality improvements.

Managing multiple tasks or cases simultaneously with minimal supervision.

Active and self-paced improvement of technical and business process knowledge.

Independently and actively improving the quality metrics towards the achievement of the targets beyond.

Keeping documentation as per requirements.

Meeting the deadlines and keep the service level agreements.

Requirements and necessary skills

High School/Bachelor/Master degree

Professional experience: at least 1 year experience as Customer Support, Technical Engineer, or in a similar environment.

Very good command of English.

Knowledge of German language is an advantage.

Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.

Excellent oral and written communications skills.

Positive attitude towards team members, customers and partners.

Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.

Analytical and problem-solving skills.

Time management skills and working with tough deadlines.

Ability to properly maintain technical documentation.

Ability to work with business processes.

Ability to work under pressure.

Ability to handle multiple tasks at the same time and ability to prioritize.

General IT knowledge that allows proper execution of the job responsibilities.

Knowledge of server / storage / networking / operational systems will be considered an advantage.

Customers (Internal/External) Service Request Handling.

We offer

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Contact Information

Phone: +359 2 815 2030

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