Company Description:

Sutherland is seeking an attentive and goal-oriented person to join us as Business Customer Service Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:
Handle Business customer outbound and inbound calls and emails in a professional manner.
Provide first line of technical support to hardware used in the retail business.
Handle tickets related to technical and data accuracy issues.
Proactively monitor and own the cases until resolution.

Qualifications
Very good communication skills in German written, verbal, and listening.
English (B1 level) – needed for the training and internal communication.
Experience in a customer service and/or technical support environment is a plus.
Demonstrate a passion for excellence with respect to treating and caring for customers.
Have a pleasant, patient and friendly attitude.
Strong problem-solving skills and ability to interpret and communicate data.
Be able to troubleshoot basic issues related to technology.
Very familiar with computer operating systems.
The primary purpose of a Business Customer Support Analyst is to provide first class service by responding to inbound emails and phone calls from customers, perform outbound contacts and resolve cases related to technical issues and data accuracies.
Our client provides retail analytics to improve profitability and effectiveness.

We offer:
Attractive salary + extra bonuses
Entirely work from home or in a hybrid mode
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Team Building activities
21 days annual paid leave + 3 additional Wellness days