As a Customer Account Advisor at bet365, you will be part of the
European Customer Service team helping our customers around the
world from our office in sunny Malta.
This puts you at the forefront of the world's most popular
online gambling brand, helping customers with a wide range of
queries related to their bet365 account.
This position is offered as a full-time position which requires
flexible working hours. In order to cover the full sports calendar,
you work in a shift system in which you work five days out of
seven; this regularly includes public holidays and weekends.
This role falls under our hybrid working model, where you will work
both from home and in the office. When working from the office, you
will work from a modern office in the heart of Sliema with
spectacular sea views and nearby flat rocky beaches with a variety
of outdoor activities. From your first day you will receive
training from instructors who will support, guide, and mentor you,
so can provide an excellent customer experience.
In this role, you will work within our dynamic and multicultural
work environment. You will deal with different topics; among other
things, you will respond to betting, payment, verification, and
general account inquiries. Tasked with supporting our customers via
live chat, email, and phone, they play a central role in the
customer's bet365 experience.
• Providing support to our customer base via Live Chat and
email
• Reviewing and escalating reviews from customers to your superiors
when required
• Liaising with other internal teams to review queries from
customers regarding several topics including payments, technical
issues, verification, or betting queries
Телефон: 45258377
