Company Description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

Sutherland is seeking an attentive and goal-oriented person to join us as a Bilingual Customer Care Specialist (Spanish & English). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Your main tasks:
Provide first-class customer service and technical support through phone and e-mail
Help customers with account, product and order -related inquiries
Utilize provided tools and resources to resolve customer issues and walk-through
Represent the client in a professional yet friendly manner through phone and email interaction
Adhere to client’s defined processes & procedures and company policies
Transfer or endorse contacts to the appropriate department for resolution

Qualifications
Excellent Spanish – both written and spoken
Very good English
Computer Navigation Skills and multi-tasking
Knowledge in internet router’s specifications, internet connectivity and troubleshooting
Ability to communicate technical issues clearly to non-technical users
Knowledge in Consumer Electronics’ specifications, usage, and troubleshooting
Excellent communication skills
Flexible working hours

What’s in It for You:
A competitive remuneration package that rewards your expertise.
Work in a contemporary office setting in Sofia’s vibrant heart.
Performance-based incentives to keep you motivated.
Access to premium training to bolster your skills.
For those relocating, a generous package awaits to ease your transition to Sofia.
A comprehensive benefits package, including additional health and life insurance, food and gift vouchers, and a transport allowance.
Employee recognition programs to celebrate your achievements.