Company Description

We Are Sutherland

Sutherland is a global leader in Customer Experience Management (CXM), driving our clients’ growth through innovative solutions and automation for over 37 years.

Why Sutherland?

🌍 With locations in 60 places worldwide, we’ve been operating in Bulgaria since 2008 with over 2,000 employees. We offer customer service and technical support in 17 languages, allowing you to work on exciting projects for some of the world’s biggest brands. Here, you can develop your skills in a dynamic work environment.

Job Description

• You want to be part of a team which is responsible for providing an excellent customer care service to the clients of the airline company – via phone and email
• You have great communication skills, and you would be happy to support customers with reservations and flight changes in a polite and professional manner
• You are looking for place where you can develop yourself professionally

As airline representative of a well-recognized company, our superpower is to inspire people to travel and support them with their reservation queries. Our role is to deliver a reliable and friendly service that differentiates us from other providers.

• Provide extensive care to customers and resolving their queries
• Provide advice on the flight’s availability and packages
• Expanding our network of loyal customers

Qualifications

• Excellent German skills (B2 or higher)
• Excellent English skills (B2 or higher)
• High attention to detail and strong interpersonal skills
• Excellent decision-making and problem-solving abilities
• Ability to handle confidential data with strict adherence to privacy policies
• Flexibility and adaptability in a fast-paced, dynamic environment

Additional Information

• Long-term job security with an indefinite contract
• Additional health and life insurance
• 21 days of paid annual vacation
• Full-time work – 8-hour day shifts
• Travel allowance
• Food vouchers
• Individual coaching and training to stay up-to-date with knowledge
• Clear career path within the company
• Friendly and modern work environment – relaxation rooms, game rooms, terraces
• Team-building activities and rewards for good morale