Company Overview:

Sutherland is a leading digital transformation company with over 37 years of experience in delivering exceptional customer experiences and accelerating growth through AI-based products and platforms. Known as “One Sutherland,” we pride ourselves on a global team of professionals who are operationally effective and culturally connected. Since 2008, Sutherland Bulgaria has expanded to over 2,000 employees across Sofia, Varna, and Burgas, offering technical support and customer service in 17 European languages. Join us to be part of a dynamic and committed team dedicated to excellence.

Job Overview:

We are seeking a dedicated and skilled professional to join our team as an Airline Reservation Specialist. This role is perfect for individuals who are passionate about customer service and have a keen interest in the travel industry. You will be responsible for providing exceptional service to our customers, helping them with their airline reservations, and ensuring they have a pleasant experience throughout the process. Proficiency in both French and English is essential for this role.

Responsibilities:
Provide outstanding customer support by handling inquiries related to flight reservations, ticket changes, and cancellations via phone or email.
Assist customers in planning and booking their travel itineraries, ensuring all needs are met efficiently and effectively.
Maintain up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information and options to customers.
Resolve any issues or complaints in a professional manner, ensuring customer satisfaction and retention.
Coordinate with other departments as necessary to solve complex issues and deliver seamless service.
Record and manage customer details and interactions accurately in the company database.
Contribute to team goal achievement by actively participating in team meetings and sharing best practices.
Requirements and Qualifications:
Fluency in French and English, both written and spoken.
Previous experience in a customer service role, preferably in the travel or hospitality industry.
Excellent communication and problem-solving skills.
Strong attention to detail and organizational abilities.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Proficient in using computer systems and navigating various software applications.
High school diploma or equivalent; degree in a relevant field is a plus.
What We Offer:
A competitive salary and performance-based incentives.
Comprehensive training programs to help you succeed in your role and grow your career.
A vibrant and inclusive work culture that encourages innovation and teamwork.
Opportunities for career advancement within a leading global company.
Access to our employee assistance program and wellness resources.
A supportive and collaborative environment where your contributions are valued.

Join us at Sutherland and be part of a team where your skills and passion can drive exceptional service and innovative solutions. Apply today!