Hewlett Packard Enterprise is the global edge-to-cloud company
advancing the way people live and work. We help companies connect,
protect, analyze, and act on their data and applications wherever
they live, from edge to cloud, so they can turn insights into
outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate
what’s next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal
needs. We make bold moves, together, and are a force for good. If
you are looking to stretch and grow your career our culture will
embrace you. Open up opportunities with HPE.
Responsibilities:
Deliver strategic account support by proactively monitoring,
operating and administrating customer data bases and IT Environment
to ensure proper operation and availability
Be responsible for the performance and integrity of the respective
database in scope.
Supervise all customer solutions in scope
Provide leadership in technical incident and problem management and
in their resolution, working closely with end customers and HPE
remote and field support staff
Develop action plans to investigate and resolve complex
issues/problems and clearly communicate these to engineers,
customers and/or relevant managers
Act as a consultant in the service delivery
Be an active member of the customer account team
Support service transitioning, customer service tooling and
design
Identify and contribute to projects to improve product support,
customer satisfaction and team efficiency
Contribute to the improvement of team performance
Communicate effectively with Technical and Non-Technical
stakeholders
Participate/Drive ITIL based change management, problem management,
incident management
Support to develop and grow assigned customer account
relationships
Key deliverables:
Process descriptions are strictly followed
Precise planning, project management and adherence to deadlines
Solutions meets internal and customer expectations
Hewlett-Packard Global Delivery Bulgaria Center EOOD
Personal Targets are achieved
Phone: +359 2 815 2030
