Company Overview
We are a new full-scale online casino, a Bulgarian subsidiary of an
Estonian holding company with headquarters in sunny Varna,
Bulgaria. We are a fast-growing company with a dynamic and
entrepreneurial culture, and we're committed to providing our
employees with opportunities for growth and development
As our online casino continues to experience rapid growth, we are
actively seeking ambitious and motivated individuals to join our
dynamic Customer Support Team.
Responsibilities:
➤ Promptly respond to customer inquiries and support
requests through various channels, including email, live chat, and
phone, ensuring timely and effective resolution;
➤ Assist customers with a range of account-related
issues, including but not limited to logging in, depositing funds,
and withdrawing funds, providing expert guidance and support
throughout the process;
➤ Demonstrate exceptional problem-solving skills to
efficiently resolve customer complaints or issues, striving to
exceed customer expectations and maintain high satisfaction
levels;
➤ Serve as a knowledgeable resource by providing
accurate and up-to-date information about our diverse selection of
games, promotions, and other features of our online casino,
assisting customers in making informed decisions;
➤ Actively monitor customer accounts to identify and
address any potential fraudulent activity promptly, taking
necessary actions to maintain a secure and trustworthy gaming
environment;
➤ Collaborate closely with other departments, such as
marketing and operations, to ensure a seamless and delightful
customer experience, fostering effective cross-functional
teamwork;
➤ Maintain meticulous records of customer interactions
and feedback, ensuring accuracy and completeness, which can be
utilized for future analysis and continuous improvement;
➤ Stay abreast of industry trends and best practices,
continuously expanding your knowledge to provide exceptional
customer service and offer relevant recommendations;