At HRS, we believe the right job can transform a person's life
and the right person can transform a business. We're passionate
about connecting our candidates with the right job for them. You
are not an exception!
The extensive experience in the human resources industry under our
belt has given us valuable insights and extensive knowledge of the
corporate cultures and thus enabled us to locate the best
candidates for our clients.
For our partner, an international company, we are seeking for a
dedicated and experienced proffesional to join their online casino
team for the role of
VIP Manager (Online Casino)
RESPONSIBILITIES:
Build and nurture strong relationships with high-value players to
enhance their overall experience and maximize their lifetime
value;
Develop and implement a comprehensive VIP player management
strategy to drive player retention, loyalty, and engagement;
Monitor and analyze the gaming activity and behavior of VIP players
to tailor offers, rewards, and promotions that match their
preferences;
Proactively engage with VIP players through various communication
channels, providing personalized recommendations and
assistance;
Collaborate with the CRM and marketing teams to design and execute
targeted campaigns for VIP players;
Act as the main point of contact for VIP players, addressing their
inquiries, requests, and concerns promptly and professionally;
Coordinate exclusive VIP events, promotions, and tournaments to
further engage and reward high-value players;
Work closely with the finance team to ensure timely and accurate
processing of VIP player withdrawals, bonuses, and incentives;
Provide regular reports and insights to management regarding VIP
player activity, preferences, and overall satisfaction;
Stay updated on industry trends, best practices, and competitor
activities related to VIP player management;
Handle and resolve any escalations or issues raised by VIP players
in a timely and effective manner;
Collaborate with cross-functional teams, including customer
support, marketing, and finance, to deliver a seamless VIP
experience;
Maintain a high level of professionalism, confidentiality, and
ethical conduct in all interactions with VIP players.
REQUIREMENTS:
Proven experience as a VIP Manager or a similar role within the
online casino or iGaming industry;
Strong understanding of player behavior, preferences, and
motivations, especially among high-value players;
Excellent interpersonal and relationship-building skills;
Proficiency in data analysis to identify trends and insights from
VIP player data;
Outstanding communication skills for engaging and interacting with
VIP players effectively;
Results-oriented mindset with a track record of driving player
retention and engagement;
Ability to work independently and manage multiple VIP player
relationships simultaneously;
Flexibility to accommodate irregular working hours to cater to VIP
player needs;
Knowledge of online casino games, promotions, and player
incentives;
Strong problem-solving skills and a proactive approach to player
satisfaction.
OUR CLIENT OFFERS:
Work in an international company atmosphere with an active
organization having high ambitions and an extensive team spirit
culture;
Competitive salary and performance-based bonuses.
Dynamic and collaborative work environment.
If you recognize yourself in this position, please send us your CV
in English.
Only shortlisted candidates will be approached.
HRS Recruitment Services Bulgaria has License № №2525 valid from
26.04.2018.
