Trainer with French and English (IT company)
At Astrea Recruitment, we are committed to transforming the
challenges of finding a new job
into an inspiring path of change and support. With pride, we can
say that we have been
among the best in the recruitment field for 17 years. We believe
that we can change people's
lives by helping them become the best version of themselves. We
participate in the
development of many Bulgarian and international companies, helping
them find the right
people and solutions for their business. Our network of satisfied
candidates and clients
continues to grow, remaining our greatest pride and motivation.
For one of our clients – global company focused on IT services and
consulting, we are on a search for skilled and friendly people for
the role of Trainer with English.
• Guide new agents through onboarding, ensuring mastery of client
voice standards, products, tools, and processes;
• Develop and deliver advanced training programs tailored for
experienced agents;
• Create and support individualized coaching plans in collaboration
with quality managers and team leads;
• Partner with Client Learning Teams to refine, implement, and
provide constructive feedback on training initiatives;
• Actively monitor and assess agent knowledge and sales skill gaps
by engaging with and observing them on the production floor, using
these insights to inform training strategies;
• Mentor teams to apply skills from sales training sessions,
emphasizing sales proficiency and effectiveness;
• Maintain a thorough understanding of client voice, products,
sales excellence standards, and individual sales programs through
continuous learning and application;
• Foster strong collaboration with broader learning teams, aligning
training materials with observable agent behaviors;
• Contribute to the Quality Assurance and Training (QAT) process,
playing an integral role in its success.
Phone: 0885 865 066
