System Support Specialist (Turkish/Greek & English) - Standard shifts

Sofia full-time

About us

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – one of the leading companies in the customer experience
management field. We are on the lookout for skilled, tech-savvy and communicative people
for the role of System Support Specialist (Turkish/Greek & English) - Standard shifts.

Responsibilities

* Handle inbound calls, chats, and emails to resolve customer service issues;
* Follow procedures to escalate inquiries when needed;
* Inform customers about products and services;
* Use multiple systems to update records accurately;
* Support and collaborate with the team

Requirements and necessary skills

* Fluent in Turkish or Greek (C1) and good English (B2);
* Contact center or customer service experience is a plus;
* Quick to adapt to new products, processes, and tech;
* Reliable with good attendance and time management;
* Computer literate.

We offer

* Full-time employment on standard working hours Monday - Friday;
* Competitive salary and additional bonuses;
* Health and Life Insurance and paid annual leave days;
* Initial training (4 weeks) and ongoing training and upskilling for all employees;
* Opportunities to grow and further develop within company;
* Attractive benefits including, Multisport card, transport allowance, corporate discounts, gift
vouchers and more.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TCSTGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0885 865 066

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