🎵 Join Us as a Spotify Customer Service Expert 🎵

About Us:
🌍 Sutherland is a global leader in Customer Experience Management (CXM), dedicated to nurturing our clients’ growth through innovative solutions and automation. With a presence in 60 locations worldwide, we’ve been serving clients in Bulgaria since 2008, providing exceptional customer service and technical support in 17 languages.

Why Join Us:
🤝 At Sutherland, you’ll collaborate with talented individuals on exciting projects for some of the world’s most renowned brands. Our dynamic work environment fosters professional growth and skill development.

What Are We Looking For:
🔍 We’re seeking motivated International Customer Service Professionals to join our multicultural team for our Spotify client. If you’re eager to work in a positive and international setting, this opportunity is for you! Join us to meet colleagues from around the globe, broaden your experience, and enhance your interpersonal skills.

About the Role:
🎧 As a Spotify Customer Service Expert, you’ll provide non-voice support through email and messaging systems. No calls!

Your Tasks:
📧 Providing Email support for our clients.
💬 Answering “How to” and “FAQ” questions.
💳 Assisting with account and payment-related queries and issues.
🛠️ Providing troubleshooting assistance.

Our Requirements:
🌟 Excellent Written skills in Arabic (C1).
🗣️ Good Verbal & Written skills in English (B2 or above).
👥 Previous Experience in Customer Service is a plus.
🤝 Communication skills and ability to maintain good relationships with customers.
😊 Positive attitude and great interpersonal skills, with a “can do” attitude.
📝 Ability to present complex information in a simple and understandable way.

What You’ll Get:
💼 Long-term job security with a permanent contract.
🏥 Additional health insurance and life insurance.
🏖️ Generous 24 days of paid annual leave, including 3 wellness days.
⏰ 1.5h paid breaks per day to recharge.
🍽️ Food vouchers.
🚀 Clear career path within the company.
🏠 Ability to work from home.
💰 Extremely competitive salary.
🎓 World-class on-the-job training.

More Reasons to Join Us:
✍️ Fully digital employee services through eSignature.
🆘 Employee assistance program, including 24/7 access to psychological support.
💳 Employee discounts portal featuring over 20 exclusive discounts.
🔄 Employee referral program.
🏅 Rewards and recognition program.
🌍 Relocation package if you are relocating from another city or country.
🅿️ Parking Available, according to the company’s policy.
🏋️ Multisport card partially covered by the company.
📚 In-house learning and development portals with training options for Certification.
🎉 Multiple events organized for employee engagement and wellness initiatives.
🎁 Gift for birth or adoption.
🤝 Corporate social responsibility events and team buildings.
🌏 Exposure to global business knowhow.

Are you ready to embark on your next adventure? If so, we’d love to hear from you! Apply now! 🚀