At Astrea Recruitment, we are committed to transforming the
challenges of finding a new job
into an inspiring path of change and support. With pride, we can
say that we have been
among the best in the recruitment field for 16 years. We believe
that we can change people's
lives by helping them become the best version of themselves. We
participate in the
development of many Bulgarian and international companies, helping
them find the right
people and solutions for their business. Our network of satisfied
candidates and clients
continues to grow, remaining our greatest pride and motivation.
For one of our clients – a well-established company, known for
their outstanding services
and products. We are searching for adaptable, bright and
customer-focused people for the
role of Phone Support with Italian, German or French and English –
Night Shifts.
* Being the first point of contact for the customers;
* Approaching each case with a bright and friendly disposition;
* Handling customers questions and issues via email, phone or
chat;
* Maintaining the information loop by ensuring that information can
flow freely;
* Following progress on special cases and escalating further
according to company’s rules;
* Adding call script to the ticket and forwarding it to team
responsible for the escalated case;
* Following up on new updates and implementing changes.
Телефон: 0885 865 066