GTT
над 300 служителя Кандидатстване
NOC Engineer
София
длъжност на пълно работно време

NOC Engineer

София длъжност на пълно работно време

За нас

GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services. For more information on GTT (NYSE: GTT), please visit www.gtt.net

Join our team which is redefining global communications. Currently we have open roles for Network Management Centre Engineers. The Network Management Center is part of a Pan-European group of service professionals responsible for providing and maintaining GTT Core Platforms to ensure customer service availability and satisfaction.

Based on your interests and experience you can join either:
•Transmission Platforms Support
•IP Platforms Support
•Voice Platforms Support
•Computing Platforms Support

Отговорности

Your daily duties will involve a combination of the following tasks based on the area you are specializing in:
•Use network tools to monitor core network and customer services
•Efficient proactive escalation of issues and risks, following the incident management process
•Perform diagnostics on all network and customer faults
•Generate action plans to troubleshoot all Transmission (SDH and DWDM) network and customer faults
•Liaise with customer representatives to progress resolution on all Voice network incidents
•Perform Windows, VM, Linux, Storage and Backup support for customer hosting solutions, mainly focused on performing requested changes and incident troubleshooting
•Perform technical audits as required to verify customer requirements are met and maintained
•Coordinate activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network

Изисквания и необходими умения

The roles are ideal career opportunity for people who have passion for Telecommunications.

Junior Engineers should have a relevant University degree. Industry certifications (CCNA-RS, CCNA-DC, JNCIS-ENT, VCA-*) are an advantage.
Experienced candidates should have proven track record (2+ years) working within Operations environment and working with Transmission, IP, Voice or Computing services.

In addition, you need to possess:
•Strong motivation for achieving technical excellence through on the job improvement and continuous learning
•Excellent client-facing and internal communication skills
•Professional, structured and proactive approach to projects and customers
•Strong analytical aptitude & resourcefulness in finding innovative and working solutions
•Efficiency and productiveness under tight deadlines with good time management skills
•Very good English (both written and verbal)

Working Hours:

Network Management Centre Engineers work on 24/7 schedule, organized on shifts, 2 day shifts (8 am – 8 pm), 2 night shifts (8 pm to 8 am), followed by 4 days off