TELUS International Europe
League of Legends Player Support Specialist with GERMAN
София
длъжност на пълно работно време

League of Legends Player Support Specialist with GERMAN

София длъжност на пълно работно време

За нас

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.
TELUS International Europe is a proud member of the TELUS International family. TELUS International is a leading global business process and IT services company with almost 28,000 employees around the world, including in Canada, the United States, Europe, Central America, the Philippines and the United Kingdom. With over 200 million customer interactions supported annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.
For more information, please visit http://telusinternational-europe.com/.

Отговорности

Help out our players with any issues they might have via tickets & chat

Make case by case player focused decisions in order to provide the best player experience we can

Identify trending issues and bugs submitted by players and communicate them to the appropriate teams

Collaborate with a passionate team of gamers in order to give our support a player to player feel


YOU ARE:

Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.

Have excellent GERMAN language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.

Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.

Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.


WE OFFER:

Stable job and career development opportunities
Attractive salary
Special Discounts & Offers (Food vouchers, Multisport cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral Bonuses

We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives!

It sounds like the perfect job for YOU, SEND us your CV!

By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!

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