With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.
Communicate via telephone and email with existing customers in
order to solve their technical issues
Give information and handle the inquiries on basics in a case closing manner
Transfer more difficult inquiries to the next level of support if necessary
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
Carry out customer request referrals and transfer in a timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs arising