Hewlett Packard Enterprise is the global edge-to-cloud company
advancing the way people live and work. We help companies connect,
protect, analyze, and act on their data and applications wherever
they live, from edge to cloud, so they can turn insights into
outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate
what’s next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal
needs. We make bold moves, together, and are a force for good. If
you are looking to stretch and grow your career our culture will
embrace you. Open up opportunities with HPE.
How you will make your mark:
Deliver 24/7 strategic account support by proactively monitoring of
customer IT Environment.
Timely track and respond to customers inquiries, provide
resolution, working closely with end customers and senior
Engineering staff within the team or other departments
Manage professionally customer expectations
Keep customers informed, sets and follows commitments, keeps
precise case documentation and case ownership
Coordinate support activities
Identify and contribute to projects to improve product support,
customer satisfaction and team efficiency
Be aware of, and contribute to the improvement of team
performance
Communicate effectively with Technical and Non-Technical
stakeholders
Participate/Drive ITIL based change management, Problem management,
incident management
Participate in all kind of internal quality, process and practice
improvement projects
Support the internal tooling solution
Key deliverables/accountabilities:
Process descriptions are strictly followed
All incoming support requests are tracked, documented and handled
on time and according to quality and SLA
Monitoring tasks are handles according to expectations
Телефон: +359 2 815 2030
