SITEL
над 300 служителя Кандидатстване
Customer Service Agents with French/Spanish/Romanian/Italian/Dutch
Sofia
длъжност на пълно работно време
От 2000 до 3000 лв.

Customer Service Agents with French/Spanish/Romanian/Italian/Dutch

Sofia длъжност на пълно работно време От 2000 до 3000 лв.

За нас

Sitel is A global BPO company. It is operating in Bulgaria from 2006.
At the moment we have 11 projects, supporting 32 languages.
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.

Отговорности

Communicate via telephone and email with existing customers in order to solve their technical issues
Give information and handle the inquiries on basics in a case closing manner
Transfer more difficult inquiries to the next level of support if necessary
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
Carry out customer request referrals and transfer in a timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs arising

Изисквания и необходими умения

Have European union working permit or is a student in Bulgaria
Has good command of both spoken and written English
Has a good level of the following language: French/Spanish/Romanian/Italian/Dutch
Has experience in a contact center or customer facing role is beneficial Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Can adapt quickly to changes in products, process, and technology
Has proven track record of excellent attendance and time-keeping Has excellent MS Office Professional skills

Ние Ви предлагаме

Competitive remuneration scheme including monthly performance bonus
Social package including additional healthcare insurance; gift vouchers; social team activities;
To join a young and dynamic team in a multinational environment
Opportunities for long-term professional career
Entitlement to company internal training and development accordingly global standards
Friendly and accessible office location
Open for part-time options
Zaplatomer.bg