Customer Service Advisor with English and/or German
длъжност на пълно работно време

Customer Service Advisor with English and/or German

София длъжност на пълно работно време

За нас

TIS (Treasury Intelligence Solutions GmbH) is the leading cloud platform for managing corporate payments and cash flows. The company delivers smart payments to help customers make better decisions.

TIS enable companies to make more efficient, more secure and more cost-effective payment transactions. In addition, TIS enable customers to make better decisions when analysing financial and operational performance based on real-time payment flows.

Currently, for our Sofia based office we are looking for an experienced Service Advisor who will join and foster our Customer Service team.

Smart solutions need smart people!


Provide the highest level of customer satisfaction by investigating reasons behind the issues;
Answer incoming requests via both telephone and email (on shifts 24/6);
Analyse the customer´s problems and track all information in a call tracking system;
Support customers especially with payment, format, bank links issues as well as with master data maintenance;
Take leading role in communication between different internal departments to ensure efficient and high-quality support in a timely manner;
Use a knowledge base tool and enrich the knowledge base with useful and self-helpful articles.

Изисквания и необходими умения

University or college degree in the area of IT, Finance and/or Linguistics;
At least 3 years of relevant business experience in general: corporate customer service knowledge;
Technical / IT and/or Finance background (i.e. SAP FICO) finance knowledge;
Strong knowledge of written and spoken English and/or German (B2 - C1);
Strong analytical and problem-solving skills;
Willingness to learn and be proactive - self-driven personality with ideas for self-improvement;
Excellent communication and interpersonal skills with a focus on listening and questioning skills;
Team player, but also ability to work independently.

Ние Ви предлагаме

What we are offering you:

A challenging job in a fast-developing, international FinTech company;
Collaboration in an innovative technological environment, in which creativity and independence of action are both desirable and necessary;
A very open friendly culture, with a flat hierarchy in a fun environment (Start-up-atmosphere);
Open communication with the management team;
Attractive working environment at the heart of Sofia;
Additional paid annual holiday (25 + days);
Option for home office;
Additional health insurance;
Sports card option;
Regular team socials