TIS (Treasury Intelligence Solutions GmbH) is the leading cloud
platform for managing corporate payments and cash flows. The
company delivers smart payments to help customers make better
TIS enable companies to make more efficient, more secure and more cost-effective payment transactions. In addition, TIS enable customers to make better decisions when analysing financial and operational performance based on real-time payment flows.
Currently, for our Sofia based office we are looking for an experienced Service Advisor who will join and foster our Customer Service team.
Smart solutions need smart people!
Provide the highest level of customer satisfaction by investigating
reasons behind the issues;
Answer incoming requests via both telephone and email (on shifts 24/6);
Analyse the customer´s problems and track all information in a call tracking system;
Support customers especially with payment, format, bank links issues as well as with master data maintenance;
Take leading role in communication between different internal departments to ensure efficient and high-quality support in a timely manner;
Use a knowledge base tool and enrich the knowledge base with useful and self-helpful articles.